Placing an order with Luqenari™ is simple:

1. Browse our store and add your chosen items to your cart.
2. Open your shopping cart and review your products, quantities and order total.
3. Proceed to checkout and enter your email and shipping information.
4. Select an available shipping method and payment option.
5. Review your order details and complete your purchase.

Once your order has been submitted successfully, look for an order confirmation email.

Open the product page, select any available options, and click Add to Cart. You can continue shopping or open your cart to review your selections before checkout.

Select the cart icon on our website to review your items. Where available, you can update quantities or remove products before proceeding to checkout. Please review the updated order total before paying.

If you have a valid promotional code, enter it in the discount code field at checkout and apply it before completing your purchase.

Check the order summary to make sure the discount has been applied. Some codes may have eligibility requirements or other restrictions.

After a successful purchase, an order confirmation should be sent to the email address provided at checkout. It typically includes your order number and purchase details.

If you cannot find it, check your spam or junk folder. If you still need help, contact service@luqenari.com.

If you need to change or cancel an order, please email us as soon as possible at service@luqenari.com.

Include your order number and the changes you are requesting. We cannot guarantee changes or cancellations once an order has been processed or dispatched.

Please contact our customer support team at service@luqenari.com. Include your order number, a description of the issue and clear photos of the items received, if applicable.

We will review the details and advise you on the appropriate next steps.

For questions about your order, products or checkout, email service@luqenari.com.

To help us assist you efficiently, include your order number when contacting us about an existing purchase. We will respond as soon as possible.

Available payment methods are displayed during checkout. The options presented may vary depending on your location, device and checkout eligibility.

Please select a payment method shown at checkout to complete your purchase.

If PayPal is offered at checkout, select it as your payment method and follow the instructions to authorize your payment. Review your order total before confirming the transaction.

Our store uses Shopify's checkout infrastructure to process orders. Payment processing and data handling are subject to the applicable service providers' security practices and privacy policies.

For your protection, do not send your full payment card details or passwords by email.

Return eligibility, time limits, conditions and refund procedures are explained in our Return & Refund Policy. Please review that policy before sending an item back.

Read our Return & Refund Policy ↗

Email service@luqenari.com with your order number and a brief explanation of your request. Our team will guide you through the next steps according to the Return & Refund Policy.

Please contact us before sending products back so that you can receive the appropriate return instructions.

For the best shopping experience, use an up-to-date version of a modern browser such as Google Chrome, Safari, Firefox or Microsoft Edge. Make sure JavaScript and cookies are enabled if checkout requires them.

We handle personal information in accordance with our Privacy Policy and applicable requirements. Information may be used to process orders, provide customer support and operate our store as described in that policy.

Read our Privacy Policy ↗