1. Acceptance of Terms

Welcome to Luqenari™. These Terms of Service govern your access to and use of our online store, website features, content and related services. Throughout these terms, “Luqenari,” “we,” “us” and “our” refer to the operator of this store.

By accessing our website or placing an order, you agree to comply with these terms and any policies expressly incorporated by reference. If you do not agree, please discontinue use of the website.

Purchases are also subject to our applicable shipping, return and refund policies, as well as any additional terms presented during checkout. If a provision conflicts with mandatory applicable law, that law will prevail to the extent required.

2. Eligibility and Account Information

You must be legally capable of entering into a binding agreement to use our store and make purchases. If you use the website on behalf of another person or organization, you represent that you have authority to do so.

You agree to provide information that is accurate, current and complete when placing an order, creating an account or contacting our team. You are responsible for updating information when necessary, including your email address and delivery details.

Please keep any account credentials confidential and notify us if you believe your account has been accessed without authorization.

3. Products and Availability

We aim to present our products, descriptions, photographs, dimensions, colors and other details as accurately as reasonably possible. However, display settings and device differences may affect how colors and images appear on your screen.

Product availability may change without notice. We do not guarantee that every item displayed will remain available or that every product description will be free from typographical errors.

If a material product error or availability issue affects your order, we may contact you to explain the situation and discuss an appropriate resolution, including cancellation or a refund where applicable. Nothing in this section removes any rights you have under applicable consumer law.

4. Orders and Payments

When you submit an order, you are making a request to purchase the selected products. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment authorization issues, inventory errors or incorrect product information, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange any refund required under applicable law and notify you when appropriate.

Payment methods available to you will be shown during checkout. Payments may be processed by third-party payment providers under their applicable terms and privacy practices.

5. Pricing and Taxes

Prices and promotions are displayed on the relevant product or checkout pages. Prices, product offerings and promotions may change before an order is placed.

If a pricing error is identified after an order is submitted, we will take reasonable steps to address it, including contacting you if necessary. We will not rely on this provision to remove rights that cannot legally be waived.

Applicable taxes, shipping charges and other order costs, where any apply, will be shown during checkout or otherwise disclosed as required by law.

6. Shipping and Delivery

Delivery estimates, shipping charges, available destinations and order-processing information are described in our Shipping Policy and at checkout.

Delivery dates are estimates unless expressly stated otherwise. Delays may arise from carrier operations, weather, customs procedures, incomplete delivery information or other circumstances outside our reasonable control.

Please make sure your shipping address is accurate when placing an order. Contact our support team promptly if you identify an error or experience a delivery issue.

Nothing in these terms transfers responsibility for loss or damage in a way that conflicts with applicable consumer protection law.

7. Returns, Refunds and Cancellations

Our Return & Refund Policy explains how to request an order cancellation, initiate a return and receive an eligible refund.

Please review the return eligibility requirements, applicable time limits and instructions before sending a product back. Contact our support team before returning an item so that we can provide the appropriate instructions.

Our policies do not limit any mandatory rights or remedies available to you under applicable law.

Read our Return & Refund Policy for further information.

8. Permitted Website Use

You may use our website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of our services.

You agree not to:

• Use the website in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to our systems, accounts or data.
• Upload malicious code or interfere with website functionality.
• Use automated tools to access or extract information in a manner that violates applicable law or our reasonable technical restrictions.
• Submit fraudulent orders or impersonate another person.
• Misuse website content in a way that infringes another party's rights.

We may take reasonable steps to protect the website, investigate suspected misuse and restrict access when necessary and legally permitted.

9. Intellectual Property

Unless otherwise indicated, the website and its original content, branding, logos, graphics, product photographs, text, layout and design elements are owned by or licensed to the relevant rights holders and are protected by applicable intellectual property laws.

You may access the website and use its content for personal, non-commercial shopping purposes. Except where permitted by law or with prior written permission from the appropriate rights holder, you may not reproduce, distribute, modify, sell or commercially exploit website content.

Nothing in these terms transfers ownership of our intellectual property to you.

10. Customer Submissions

If you submit a review, suggestion, question, photograph or other material through our store, you are responsible for ensuring that you have the rights and permissions needed to submit it.

You must not submit material that is unlawful, misleading, fraudulent, threatening, defamatory, abusive or infringing of another person's privacy or intellectual property rights.

You retain any ownership rights you have in your submissions. By submitting material, you grant us permission to use it as reasonably necessary to operate the feature through which it was submitted and to respond to your request. Any broader use, such as public promotional use, must have an appropriate legal basis and any additional permission required by law.

We may remove or decline to publish submissions that violate these terms or applicable law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery services, social platforms and other external websites.

These services may be governed by separate terms and privacy notices. We do not control independent third-party websites and are not responsible for their content or practices except to the extent applicable law provides otherwise.

Your use of third-party services is subject to the terms and policies applicable to those services.

12. Disclaimers

We strive to keep our website available and information accurate. However, to the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis, and we do not guarantee uninterrupted or error-free access.

We do not exclude warranties or consumer guarantees that cannot lawfully be excluded. Any product-specific warranty or guarantee will be governed by the terms provided with that product and applicable law.

Nothing in these terms is intended to exclude liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

13. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control or from a user's unlawful misuse of the website.

Where the law permits limitations of liability, any limitation will apply only to the extent legally permitted and in light of the circumstances of the claim.

Nothing in these terms limits liability where such a limitation is prohibited by law, including applicable mandatory consumer rights or remedies.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful misuse of the website, infringement of another person's rights or material breach of these terms.

This section does not impose obligations on consumers beyond those permitted by applicable law and does not restrict any rights that cannot legally be waived.

15. Applicable Law and Disputes

These terms are subject to the laws that apply to the operation of our store and the relevant transaction, without displacing mandatory consumer protection laws that apply to you.

If you have a concern about an order or our services, please contact us first so that we can try to resolve the issue.

Any formal dispute will be handled by a court or other dispute-resolution process with appropriate jurisdiction under applicable law. Nothing in these terms requires you to waive a right or remedy that cannot legally be waived.

16. Changes to These Terms

We may update these terms from time to time to reflect changes in our store, business practices, services or legal obligations.

The revised version will be posted on this page with an updated date where appropriate. Changes will apply as permitted by applicable law. Where additional notice or consent is legally required, we will take the necessary steps.

We encourage you to review this page periodically.