1. General Terms

These Terms of Purchase apply to purchases made through the Luqenari™ online store. Throughout these terms, “we,” “us” and “our” refer to the store operator, while “you” and “your” refer to the customer placing an order.

By placing an order, you confirm that the information you provide is accurate and that you are legally permitted to enter into the transaction. If you are under the age required to enter into a binding contract in your jurisdiction, you must use the store with appropriate permission and supervision where required.

You agree to use the store and purchase products in accordance with applicable laws. These terms should be read together with our other published store policies.

2. Privacy

Personal information collected during browsing, checkout, payment and customer support is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information is collected, used, protected and disclosed, as well as any choices or rights available to you.

Communications with customer support may be retained as necessary to respond to inquiries, administer orders, maintain business records or comply with applicable law.

3. Order Submission and Acceptance

When you submit an order, you are making a request to purchase the selected products at the prices and under the terms presented during checkout.

An order confirmation email acknowledges receipt of your order. It does not necessarily mean that every item has been finally accepted for fulfillment. Order acceptance and payment processing are subject to the checkout process and applicable law.

We may need to review an order if there is a suspected payment issue, an apparent pricing or listing error, an inventory discrepancy, a delivery restriction or another legitimate fulfillment concern.

If we cannot fulfill an order or must cancel an item, we will notify you using the contact information provided and arrange any applicable refund for amounts paid for the affected order or item.

4. Order Changes and Cancellation

If you need to correct your shipping address or request an order change, contact us as soon as possible at service@luqenari.com. Include your order number and the details you want to change.

Changes may not be possible once an order has been processed, packed or handed to a shipping carrier. A request is not considered approved until we confirm it where confirmation is necessary.

Cancellation eligibility, refund timing and any applicable exceptions are governed by our published policies and applicable consumer protection law. Nothing in this section removes a cancellation right that cannot lawfully be excluded.

5. Product Descriptions

We make reasonable efforts to display product descriptions, photographs, dimensions, materials, available options and other details as accurately as possible.

Actual colors may appear slightly different because of screen settings, lighting and device displays. Product specifications and availability may also change when updated information becomes available.

Please review the individual product page and selected options before submitting your order. If an item is materially different from its description or arrives damaged or defective, contact us so we can review the issue under our applicable policies and the law.

6. Pricing and Payment

Product prices and any applicable shipping charges are displayed during the shopping and checkout process. The final amount payable will be shown before you complete your purchase, subject to any taxes or charges that are required to be collected separately.

We make reasonable efforts to keep pricing accurate. If an obvious pricing or listing error is discovered, we may need to contact you before fulfillment. Where an order cannot be honored at the displayed price, we will explain the issue and provide any refund or other remedy required by applicable law.

Payments are processed through the payment methods made available at checkout. Your payment information must be accurate, and you must be authorized to use the payment method selected.

We do not guarantee that every payment method will be available for every order or destination.

7. Product Availability

Product listings and inventory information are provided to help customers understand current availability. An item shown as available may become unavailable before fulfillment because of inventory changes or other operational circumstances.

If a product cannot be supplied after an order is placed, we will contact you and explain the available options. Where an item must be canceled, any applicable refund will be handled in accordance with our policies and applicable law.

Product availability, shipping eligibility and delivery estimates may vary by destination.

8. Shipping and Delivery

Orders are processed and shipped according to the shipping information published on our store and the estimates displayed during checkout.

Our current Shipping Policy describes an estimated processing period of up to 5 business days and an estimated transit period of 10–20 business days after dispatch. Actual delivery times may vary by destination, carrier operations, customs procedures and other circumstances outside our reasonable control.

These timeframes are estimates and are not a guarantee of arrival on a particular date. If different shipping terms are expressly confirmed for your order, review those terms alongside the applicable store policies.

Read our Shipping Policy for information about delivery estimates, tracking, shipping rates and address changes.

9. International Orders and Customs

International shipments may be subject to customs inspection, import restrictions, documentation requirements or other procedures in the destination country.

Shipping availability does not guarantee that every product can be imported into every jurisdiction. Customers should review any applicable restrictions and product requirements before ordering.

If a destination cannot be served or an order cannot lawfully be delivered, we will contact you regarding the available next steps.

10. Taxes and Duties

Applicable sales taxes and other charges will be displayed or collected during checkout where required. Tax treatment depends on the transaction and the relevant jurisdiction.

Import duties, customs fees, brokerage charges or other destination-specific fees may apply to some international shipments. Where such charges are not collected at checkout, the customer may be required to pay them to the relevant authority or carrier, subject to applicable law and the shipping terms presented for the order.

Please review the checkout total and applicable shipping information before completing your purchase.

11. Returns and Refunds

Return eligibility, return instructions, refund methods and processing times are described in our Return and Refund Policy.

If you receive a damaged, defective, incorrect or materially misdescribed item, please contact us with your order number and relevant details so we can review your request.

Nothing in these terms limits any mandatory rights or remedies available under applicable consumer protection law.

Please consult the published Return and Refund Policy for the store's current procedures.

12. Product Information and Warranties

Product-specific instructions, care information, warnings and specifications should be reviewed before use. If documentation is supplied with an item, follow the relevant instructions.

Any manufacturer warranty or after-sales support will depend on the particular product and the terms applicable to it. We do not make a general promise that every product includes a separate manufacturer warranty unless that coverage is expressly stated.

Nothing in these terms excludes statutory warranties, guarantees or other protections that apply to a purchase and cannot lawfully be excluded.

13. Liability and Consumer Rights

We aim to provide a reliable shopping experience, accurate product information and clear order communications. However, delivery and fulfillment may be affected by factors outside our reasonable control.

Any limitation of liability under these terms applies only to the extent permitted by applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded or restricted.

Your statutory consumer rights remain unaffected.

14. Changes to These Terms

We may update these Terms of Purchase when our store operations, products or legal obligations change. The revised version will be published on this page with an updated date where appropriate.

Changes will apply as permitted by applicable law. The terms applicable to an existing order will be determined by the terms legally applicable to that transaction.